Healthcare call analyticsYour front desk takes 100 patient calls a day.
Who checks what was said?

Healthcare call analytics transcribes and reviews the phone calls between your front desk and patients. SalesEar flags missed callbacks, inconsistent cost quotes and reported symptoms that may need a doctor’s attention, so clinic and hospital managers see problems the next morning instead of weeks later.

What gets missed on patient calls

Callbacks that never happen

A patient asks for a slot that is not free. Staff promise to call back. Nobody does, and the patient books at another clinic. Each missed callback is a lost visit that never appears in any report.

Different costs for the same treatment

One executive quotes ₹8,000 for a root canal. Another says ₹12,000 including the crown. Both are partly right, but patients hear inconsistent prices and start to doubt the clinic.

No follow-up after treatment

A treatment goes well and nobody calls to check in. Months later the patient needs further care and goes somewhere else. Follow-up calls drive retention, yet most clinics cannot tell whether they happen.

What SalesEar flags on every patient call

Promised callbacks and whether they were made
Treatment and package costs quoted on each call
Post-treatment follow-up calls completed or missed
Patient-reported symptoms that may need escalation to a doctor
Appointment requests, reschedules and no-show re-engagement
Call quality scores for each front-desk staff member

Patient data stays in your account

Recordings and transcripts are stored in your organization’s account and are visible only to staff you authorize. Patient data is not shared outside your organization, and SalesEar is built for DPDP Act 2023 compliance.

Read how the DPDP Act applies to call recording

Live in an afternoon. No VoIP.

Install the app
Add your agents and install SalesEar from Google Play on their Android phones. No VoIP, no new numbers.
Agents call as usual
Calls made on the regular SIM dialer are picked up automatically. Nobody has to upload recordings or log anything.
Review flagged calls
Every call is transcribed, scored and flagged within minutes. Managers start the day with the calls that need attention.

See the full how it works walkthrough or the setup guide.

Common questions

Is call analytics suitable for patient calls?

Yes. For healthcare, SalesEar measures operational accuracy rather than sales pressure: was the right cost quoted, was the appointment logged, was the follow-up done, was a concern escalated. Transcripts stay in your account and only authorized staff can see them.

Do we need a new phone system or VoIP?

No. Agents keep calling from their own SIM numbers on the phone’s regular dialer. SalesEar records and analyzes calls on every major Android brand, including Samsung, Xiaomi, Redmi, Realme, Vivo, Oppo, Motorola, OnePlus and Pixel, and on phones that use the Google Dialer. There is no VoIP, no new number and no workflow change.

Which languages can it handle?

SalesEar handles 50+ languages, including Hindi, Gujarati, Marathi, Bengali, Tamil and English, as well as calls where patients and staff switch between languages in the same conversation.

Hear every call your team makes.

14-day free trial with Pro features. Up to 5 agents. No credit card.

Healthcare call analyticsYour front desk takes 100 patient calls a day.Who checks what was said?